Contact Tina

Question: How do I contact Tina?
Answer: If you need to contact Tina, please click here.

Contact Us

Question: How do I contact Support?
Answer: For questions please use the Contact Us form selecting the appropriate topic. Support Representatives are available 7 days a week, from 9am to 9pm Eastern time. Using this form ensures your request is logged in our system.

General Ticket Inquiries

Question: What if I am not happy with the tickets I purchased?
Answer: By completing a purchase for tickets, you are in agreement that the seat locations you purchased are satisfactory. There are no exchanges, refunds or cancellations.
Question: What happens if a show is re-scheduled or cancelled?
Answer: Your tickets will be honoured at the rescheduled date, but if you cannot attend the new date or the show is cancelled, you will receive a refund.
Question: What forms of payment are accepted?
Answer: All major credit card types are usually accepted. The ticketing site will indicate what forms of payment are available to customers.
Question: Once I have purchased, when will I receive my tickets?
Answer: Tickets are sent out well in advance of the show. If you have not received your tickets 7 days prior to your show, please call the customer service department of the ticketing vendor from whom you purchased your tickets. In some instances, we may state that tickets must be collected at the Box Office Will Call window, and such arrangements are stated before tickets go on sale.
Question: Can I get replacement tickets if I lose my tickets?
Answer: Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.
Question: If I have any questions concerning my ticket purchase, who should I contact?
Answer: You must always contact the customer service of the ticketing vendor from whom you made your purchase. You can normally do this through your account with the ticketing vendor.

Membership Issues

Question: I am not receiving emails and newsletters from Why?
Answer: Major email providers apply spam filters to help protected their customers from receiving unsolicited mail. To help ensure that you receive newsletters from, be sure to add '' to your address book.
Question: How do I upgrade my free or expired account?
Answer: If you registered a free account, or if your membership has expired, simply login then click the UPGRADE link at the top of the screen. The subscription page will display your package options, along with your current profile information that you review and update as necessary before your complete your membership upgrade.
Question: What is the 2023/24 Membership gift?
Answer: The 2023/24 Membership gift is a custom USB stick containing six exclusive "Chill mixes" of Sting songs: Big Lie, Small World, Saint Agnes and the Burning Train, Shape of my Heart, The Lazarus Heart, Consider Me Gone and Desert Rose. It is issued to all paid subscribers. In order to trigger its dispatch you need to complete the redemption process on your user profile page. If you have a query about your gift use the Contact Form opposite and select "Membership Gift" from the topics.

Ticket Presales

Question: Who may participate in presales? Are presales for members only?
Answer: A number of tickets in various price levels are held for members for each show on a headlining tour. During the presales, tickets will be made available for all new and legacy members.
Question: What is the ticket limit for ticket presales?
Answer: Four (4) tickets per membership are allowed on a headlining tour during member presales. You can purchase 4 tickets for a single show, or 4 tickets over multiple shows. (In the spirit of the fan club one person may have only one membership.)
Question: Where can I find my unique ticket presale code?
Answer: You can find your presale code at the top of the Tour page when you are logged in as a member.
Question: What if I am not yet a member but would like to purchase tickets?
Answer: To join as a member, Click the Sign Up button at the top of the screen. Select a membership package, fill out the profile form, then complete shopping cart process to complete your membership transaction. Once completed, log back in to and visit the TOUR page, where your ticket presale code will be displayed at the top of the page. (Note — we cannot guarantee tickets will be available for all members that would like to purchase tickets.)
Question: If I am not a member, can I purchase tickets?
Answer: All fans may purchase tickets to any show once the public on-sale begins. Only paid, current members may purchase tickets during the member presale period.
Question: Am I able to buy tickets over the telephone?
Answer: No. ticket presales are only accessible over the Internet via the local ticket vendor hosting ticket sales for each of the shows. Members must have Web access by desktop or mobile phone to participate in our presales.
Question: How do I enter my personal presale code to take part in the ticket sale?
Answer: When the ticket presale for your chosen show opens, use the ticketing link found on TOUR page to visit the ticketing site. On the ticketing event page, there will be a box for you to enter your unique code.
Question: Once I have ordered my tickets, will I receive an order confirmation?
Answer: The ticketing agency will provide an online order reference number as confirmation messaging of your purchase.
Question: How can I purchase tickets for disabled access?
Answer: Please contact the venue Box Office to purchase Accessible (ADA) seats.
Question: Do I have to purchase my tickets in a certain time frame?
Answer: Yes, see the Tour page for details on presale timing. Members may receive email announcements for forthcoming presale activity, but we also post news articles and post in the community regarding member presale information.
Question: How much do concert tickets cost?
Answer: Tickets offered through member presales are sold at face value and at varying price levels to provide as many options as we can to our members. The ticket site will display exact price details.
Question: Why don't we have legacy presales anymore?
Answer: The current position is that there are so many competing presales for shows these days that in order to ensure members continue to have exclusive presale windows whenever possible, it is simply not feasible to offer the opportunity for two separate, unique presales solely for our members. Therefore, it's worth clarifying that no future legacy presales are anticipated at this time.